Check-in Check-out time

Check-in time is between 4 pm and 9 pm.
The check-out time limit is 12 pm -noon.
We ask all guests to be back by 12:30 am if they go out in the evening,
in order not to disturb other guests.

MEAL

There are many great restaurants in Kamakura.
If you cannot decide,
we will be more than happy to give you our recommendations.

TAKING PHOTOS

Please consider other guests’ privacy and comfort when you take photos,
and keep the ones taken into the hotel for private use only.
When in the cafe lounge, please only take close-ups of food and drinks,
and avoid including people around you.

REGULATIONS

As the premises are small,
we invite our guests to refrain from using strong perfume.
We would also like to remind you
that our hotel is an entirely non-smoking establishment,
including e-cigarettes.

PAYMENT

Payment is proceeded at check-in, and we only accept cash.
Thank you for your understanding.

CANCELLATION POLICY

In case of cancellation of your reservation,
the following percentage of your initial reservation will be held:

・10 to 6 days before check-in: 30%
・5 to 2 days before check-in: 70%
・The day before, on the day,
and in case of not showing up without further notice: 100%

STAYING WITH CHILDREN

Children who are 6 years old and older are welcome to stay at aiaoi.
The price is the same as adult.

If you would like to stay with your child/children,
please consider the following;

  • ーEven inside the rooms, we ask you to refrain from making too much noise or talking loudly, as it echoes very quickly in other places.
  • ーPlease make sure that your child/children don’t run or play around on the premises.
  • ーPlease acknowledge that we don’t have bathtubs nor pails in the shower rooms.

STAYING WITH 3 OR MORE GUESTS

At aiaoi, we don't take reservations for groups of more than 3 people, and we do not privatize the premises for private parties.

This limitation is only meant to protect a peaceful and serene environment where all guests can rest, think, and enjoy some quiet time. Whether you come alone, by two or three, we will make sure you'll b welcomed in our establishment.

You may think it's such a small thing to care about, but it's one of the things we value.

Thank you for your understanding.

FOR UNDERAGE-GUESTS ONLY GROUPS

We ask all underage guests to be accompanied by an adult (20+ years old) to stay at aiaoi.

ABOUT VISITING THE HOTEL
PRIOR TO YOUR RESERVED STAY

In order for our guests to feel comfortable,
we don’t offer hotel tours prior to your reserved stay.
However, you are more than welcome to show up at the cafe lounge during business hours to take a look at the common area and get a feeling of the hotel’s atmosphere.

Should you have any concern, please contact us via email or give us a call.

RESERVATIONS